2023-05-22
I recently stayed at this hotel for five days in Taipei, and unfortunately, my experience was far from satisfactory. While the location was great, the staff standards and customer service were very disappointing. Additionally, there were several issues with the hotel facilities that made my stay even more unpleasant.One of the biggest problems I encountered was with the air conditioning in my room. On multiple occasions, the AC stopped working in the middle of the night, leaving me hot and uncomfortable. It took the staff close to an hour to provide me with a different room, which was a major inconvenience.Another issue I encountered was with the drainage in my room. There was a foul smell coming from the drain, which made the room very unpleasant to be in. Despite bringing this to the attention of the staff, they did not offer any help or solutions to address the issue.To add to my frustration, the cleaning was not well done, and the staff kept making excuses for the poor cleaning quality despite being requested multiple times. The overall standards of the staff and customer service were below par, with uninterested staff who were slow to respond to requests and often made excuses for not being able to fulfill them.Overall, I would not recommend this hotel due to its poor facilities and unprofessional staff. The location may be convenient, but it's not worth the hassle and frustration of dealing with a faulty air conditioning system, a smelly room, and unresponsive and unprofessional staff.